Hours: ALL HOURS ARE BY APPOINTMENT ONLY (so that we may give the dogs here the very best care)

Mon-Fri 8am-5:30pm

Saturday & Sunday Closed (except to care for boarding dogs)

CLOSED all STAT Holidays

Rates:

All prices subject to HST.

1 hour trial (required for all dogs for boarding & daycare):1 dog-$25, 2 dogs-$30, 3 dogs-$35

24 hour trial (required for all boarding dogs after passing the 1 hr trial): same as boarding rates

Daycare: One dog: Full Day $18, half day $13 (4 hours or less)

Two dogs (same family): Full Day $25, half day $15

Boarding: One dog: $25/night 24 hour period, Two dogs: $40/night, Three dogs: $51/night

*ie: drop off at 9am, then pick up time is 9am next day otherwise you pay the daycare fee of $18

What shots are required?

We require DHLPP (the regular annual vaccine) & Bordatella ("kennel cough") Rabies is optional. OR you may get a titer test done (a blood test to test the dog's immune defenses to avoid vaccinating annually) Proof of either is required. Bordatella must be given at least 5 DAYS PRIOR to boarding/daycare as dogs can contract the virus from the vaccine and then will not be allowed to board.

Are there any breeds that Cedar Ridge will not accept?

Due to bad experiences and the nature of the breeds we will no longer be accepting Huskies, Malamutes or Akitas.

Why do the gates have signs saying No Entry?

These gate are for employees only unless otherwise specified. This is for the safety of your dog, other people's dogs & YOU. You could get bitten stepping into a pen full of dogs that do not know you. You could also aid in helping a pup escape (or have to deal with the owner of a lost or dead dog)! Dogs also get extremely excited at gate time which could lead to your dog being bitten if you were to shove him through a gate. Please let us do our job properly & safely.

Why do we require that dogs must be ON LEASH when checking in or out?

For several reasons, we take great pride in our place and the hard work we have done to build our dog facility from scratch (started off as a hay field & an old barn!) so we don't want dogs peeing all over our shop, the plants, the fencing & the potted plants. And for your dog's safety, Mays Road is a busy road so you would not want your dog to take off on you and go up to the road. Our parking lot is also very busy! We have people that may be elderly or very young that could get injured if your dog bounces up to them exuberantly. Loose dogs can set off our usually calm daycare pack. Many loose dogs are fairly rude when they run up to greet dogs behind the fence. This is not fair to the daycare dogs or our hard work in keeping them stable! We also have a cat that "owns" the whole property. We would be VERY upset if our beloved pets were put into harms way due to not having a leashed dog. We appreciate your cooperation.

What is the check in procedure?

When checking in please leave your dog in the car. Bring in your paperwork (the General Info form, the Vet release form & the Policies) & your dog's vaccination records. We will review the paperwork & photocopy the records. We will also fill out a boarding check-in sheet to ensure we have your dog's feeding schedule & daily habits. We will then ask that you bring the dog the outside Alleyway. We will change his collar (we use our own collar with our own ID) Your leash/collar will be handed back to you (it is difficult to keep track of so many) We will then ask you to leave while we keep your dog out of sight of you driving away (seeing you drive away can create stress & they may associate that fence line with your leaving) Dogs can also act much differently with you present when meeting new dogs.

Why is a daycare/boarding trial required?

Two trials are required to ensure the safety of the dogs that come to Cedar Ridge (and our safety too!) We assess the dogs to make sure they are not aggressive towards other dogs, people, food or toy possessive. We want to see how they do without YOU present (dogs tend to change a lot without their owners present) We cannot tolerate fence climbing, fence pulling (or any other escape attempts), mounting ("humping"), excessive barking/whining, running from strangers etc The reason we have so many high expectations of the dogs that come to Cedar Ridge is for the welfare of our doggie clients. We want to create a stress free manner for everyone. Please remember that we are not a regular kennel, your dog is receiving a higher level of care.

For boarding: First a 1 hour trial is required. Then a 24 hour trial will be scheduled.

For Daycare: First a 1 hour trial is required. Then we will let you know if we feel your dog can come for a full day or a slower integration is needed. It is all about keeping the dog's stress level to a minimum. We want them to enjoy their time here.

Why is there a trial fee?

The trial fee applies due to the extra care and time required to integrate your dog into our boarding setting. We don't enjoy "failing" dogs so we try our very best to get your dog to see what is so great about staying at Cedar Ridge!

If I do the trial with my dog and then not go away for 6 months+ do I have to do the trial again?

Short answer, yes. Long answer, we will speak to you depending on the dog and circumstance but generally we want to see the dog frequently in order to keep them settled at Cedar Ridge. Most dogs are so attached to their people that they can stress when left. We want to see happy dogs that want to have fun while you are gone not pine for you for their whole stay. This can lead to medical issues due to stress.

For everyone's safety dogs need to play at least once a month to retain daycare and overnight social skills & privileges. We reserve the right to re-test any dog we deem necessary if we have not seen the dog in 6 months or more. Inappropriate behaviour such as, but not limited to, fighting, mounting, dominance will result in us having a discussion on the options to remedy this undesirable behaviour.

Where do the dogs sleep at night?

The dog's stay in "nighttime" kennels. They are strong, safe, steel barred indoor kennels. We do not have kennel runs (they do not go outside in a run) Our kennels are ONLY for sleeping in & separating for feeding.

Why do you kennel the dogs at night?

We kennel them (at night & meal time) for their safety. Boarding dogs cannot mingle in a large pack unattended. This could lead to disaster. We have also tried some dogs out & about at night in our building and have had drywall & doors scratched up. We would not want your pup to ingest anything they are not supposed to.

What if my dog isn't used to a kennel or doesn't like being kenneled?

The ideal for us and for the dog is that they are used to a kennel, if this is not the case, we show the dog that the kennel is the only place they will be fed their meals & treats so generally they start to see the good in it. If your dog is extremely stressed (ie excessive drooling, whining, barking or any panic behaviour) he will be sent home. There is no point in the dog being that overwhelmed. We will also not tolerate fence fighting, any type of aggression or excessive barking while in the kennel.

What do the boarding dogs do during the day?

The boarding dogs follow the same routine as the daycare dogs. They all go out together to run & play in the open pens or the indoor playground (depending on the weather & pack separation) We separate into "matched" groups of dogs that get along well. They are outside of their kennels for about 9 hours. The boarders then come in at dinner time for their meal and a rest. Then they get a night time potty break & play for about an hour late in the evening.

7am Fed breakfast & then out of kennels, 4-5pm inside kennels for mealtime & rest, 9-10pm outside for last call potty break & play.

How big are the pens that the dogs use?

The pens are half an acre each. We generally separate 10 dogs per pen. The pens are half grass, half forest for a nice outdoorsy feel with lots of shade and tons of room to RUN! For the little guys & seniors or inactive dogs we have smaller separate pens.

How big is the indoor playground & what is this?

The indoor playground is 3,600 sq feet. The playground within the new facility was designed just for your canine companion. The flooring is 1 3/4 inch NFL (Football) quality artificial turf. We choose this as flooring to help protect your dog's joints with cushioning & traction. Its main purpose is for Training & Indoor Daycare.

Won't my dog be too tired running around ALL day?

We have found that the dogs do not need a set nap time. Dogs are very smart and know when to regulate themselves. We do however keep an eye on them in case they are new to the routine. They have a morning hard play and run together, then a rest (where they lay scattered in the field) and then play again. This pattern goes on all day. People don't give their dog's enough credit! If your dog is out of line for any reason he will be kenneled or placed in a smaller pen for a short period to calm him down.

What happens if it rains or snows?

The dogs will come into the Indoor Playground. 3,600 sq ft of heated indoor arena. Or if the dogs have become wet from going potty they will come into our shop where we have a tiled open room just for them to lay around, pet pillows available to warm up or into the large nighttime kennels to dry off & warm up. For outside time: There are shelters out in the pens. The dogs have the choice of using them. We make every effort to keep your dog comfortable. If it is snowing we will take the dogs out for a short romp, as dogs LOVE playing in the snow!

What happens on really hot days?

On hot days we put out kiddie pools. On really hot days we play with the hose, if the dog wants to play in the water they do. If you do not want a wet dog back please let us know! We are also making sure everyone is drinking enough and pay attention to their activity level. If it is extremely hot the dogs will come inside where it is air conditioned.

Do you provide dog toys? Can we bring our own toys and personal belongings?

No. Toys, especially from home, can cause fights. We want to minimize any potential aggressive behaviour. The dogs have each other as entertainment. We do provide dishes & blankets. If you would like to bring your dog a blanket for his crate but please make it a lightweight washable blankie. Also be aware that your dog may be destructive away from you and we will not be responsible for damaged items.

What about feeding?

We can feed your dog twice a day if needed (breakfast & dinner) You MUST bring your own food (switching food abruptly can cause stomach upset & diarrhea) Please bring your dog's food premeasured in ziploc bags, in a large bucket or in its original bag. Please label it with the dog's name & feed schedule. No grocery plastic bags. We will also accommodate feeding a raw or special diet as we feed our own dogs raw & we have a fridge/freezer for storage. Please label well.

What is your cancellation policy?

24 hours notice except for holidays. Please endeavor to let us know as soon as your plans change – space is limited! During holidays, we do require a 50% deposit or $50 (sorry, this is non-refundable) There is also a 14 day cancellation policy at Christmas time.

What is the minimum age to board?

6 months is minimum but we require them to be housebroken first. They must have their shots done and to be fair to a puppy, being boarded can be overwhelming. They should be eased into it with an hour here and there of daycare first, gradually building up to an overnight. If your puppy is younger but more mature please contact us, we have integrated pups as young as 4 months.

How long can my dog board for? Do you discount for long-term boarding?

You can board your dog for any length of time needed as long as your dog is doing well here, is stress free and not causing any problems (behavioural) You must always leave us with an emergency contact of someone who is willing to take the dog for us if he is not doing well here. Most dogs absolutely love it here but others stress over where their "people" are. Every 14th day is free. 30 day+ visits must be prepaid and we must have a credit card on file so that we can charge the boarding expense every 30 days.

If there are are any questions you may have that are not answered on here please feel free to call or email.

Quick Reference Boarding Checklist:

1. 3 forms for Cedar Ridge: General Information, Vet Release & Policies
2. Vaccination records: a photocopy or original (we can photocopy)
3. Kennel Cough Waiver (if you do not want/have the vaccine done)
4. Your dog's food: please bring enough for your dog's stay separated into meals in ziploc bags, in a bucket or the original bag, labeled clearly.
5. Optional: a lightweight blanket to comfort your dog. We provide blankets but some dogs like having the scent of home with them. Please note that we will not be responsible for your dog ripping it up or otherwise & please make sure it is not a heavy bed that we can not wash.
6. Please NO stuffies, toys, heavy beds, pet pillows, plastic grocery bags for food or feed dishes.
   

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Website & Photography (unless otherwise stated) is done by Sabrina Francis. All contents & Photography are protected by copyright 2009